Vcil Community — Home

Refund, Cancellation & Rescheduling Policy

Vcil Community's refund, cancellation and rescheduling policy sets out refund amounts, how to make a request and processing times for courses, events and programmes.

Contents (7 sections)
  1. 1. Scope
  2. 2. Cancellation and refund requests
  3. 3. Refund amounts
  4. 4. Cancellation or rescheduling by Vcil, and force majeure
  5. 5. Processing times
  6. 6. Membership
  7. 7. Contact

This English text is a translation provided for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

Effective from: 14/08/2026

1. Scope

This policy applies to courses, events and programmes in Vietnam, unless the programme page states its own policy. International Travel School journeys follow each journey's own policy where it differs.

2. Cancellation and refund requests

Participants request a cancellation or refund by email, giving their full name, the programme, the payment date, the amount paid, the reason and the details for receiving the refund. A request counts from the time Vcil receives the email.

3. Refund amounts

  • Cancellation more than 30 days before the start date: 100% refund, less any published non-refundable costs.
  • Cancellation 15 to 30 days before: 50% of the fee paid is refunded, less any published non-refundable costs.
  • Cancellation less than 15 days before: no refund.
  • Your place may be transferred or deferred if the programme allows it and Vcil agrees.

4. Cancellation or rescheduling by Vcil, and force majeure

If Vcil cancels a programme or cannot run it, participants can choose a 100% refund of the amount Vcil actually received, or a credit towards another programme.

In a force majeure event, Vcil prefers to reschedule or offer a credit. Any refund covers the costs not yet incurred or not yet irrevocably committed to partners.

5. Processing times

Vcil replies within 7 working days and, if a refund is approved, pays it within 14 working days after both sides agree.

6. Membership

Members can cancel or renew through the third-party platform that provides their membership benefits. Prices, validity and refunds, if any, are shown on that payment platform.

7. Contact

Send cancellation and refund requests to: comprosvnltd@gmail.com or huy.hoang@vcil.education. Operator: CÔNG TY TNHH ĐỒNG THỊNH VƯỢNG (COMPROS), enterprise code 0317604508.