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Complaint Handling Procedure

Vcil Community's complaint handling procedure: how to submit a complaint, how quickly it is acknowledged and resolved, and who to contact.

Contents (6 sections)
  1. 1. Scope
  2. 2. Submitting a complaint
  3. 3. Acknowledgement
  4. 4. Handling
  5. 5. Closing
  6. 6. Contact details

This English text is a translation provided for convenience. If it differs from the Vietnamese version, the Vietnamese version prevails.

Effective from: 14/08/2026

1. Scope

This procedure covers feedback and complaints about the website, registration, payment and the services Vcil Community provides.

2. Submitting a complaint

Email comprosvnltd@gmail.com, or use a contact channel published on the website, describing what happened, the programme or transaction concerned, and any relevant documents.

3. Acknowledgement

Vcil confirms receipt of a complaint within 3 working days at most and may ask for more information when needed.

4. Handling

Vcil reviews the complaint, talks with the user and any partner involved, and replies with a proposed resolution within 15 working days at most of receiving complete information.

For complex cases, Vcil will explain why and give an expected timeframe.

5. Closing

The outcome is communicated by email or another traceable method. If the parties do not agree, they may continue to negotiate or exercise their right to ask a competent authority or organisation to resolve the matter under the law.

6. Contact details

Handled by: CÔNG TY TNHH ĐỒNG THỊNH VƯỢNG (COMPROS). Enterprise code: 0317604508. Address: 9th floor, K&M Tower, 33 Ung Văn Khiêm, Thạnh Mỹ Tây Ward, Ho Chi Minh City, Vietnam. Contact: comprosvnltd@gmail.com | huy.hoang@vcil.education | 0836243541.